FAQs

Gull Drive-Thru

Vouchers

Sorry currently vouchers cannot be used at unmanned sites. We are working on a new system and we hope to be able to offer this in the near future. 


I purchased fuel and noticed a second transaction on my account for $150.00

This is completely normal. It is what’s known as a ‘pre-authorisation transaction’. This is used to determine you have funds available for your fuel purchased. If you are using an EFTPOS card, you shouldn’t see a pre-authorisation transaction on your account as it’s released immediately. At present, some credit cards and some Visa and Mastercard Debit Cards will have a pre-authorisation hold for 2-3 business days, depending on your issuing bank. Gull is working closely with all major banks to have their processes modified so pre-authorisations are released immediately as with EFTPOS cards. Here is a handy guide on what to expect from your bank and who to call should the pre-authorisation transaction leave you short: 

 

ANZ

For Credit Cards all should be fine.  There should be no pre-authorisation hold.  Gull is completing testing here but all looks good so far.

For Visa or MasterCard Debit Cards– If you select “credit” by error instead of “cheque” or “savings” then there may be a pre-authorisation hold.  If you need fund released immediately, call ANZ on 0800 269 269; they will be able to release your funds immediately.

ANZ are working to remove the display of “credit” to remove this issue. 

ASB

If you are using an ASB-branded EFTPOS, Debit or Credit card, you should not see any pre-authorisation holds in your account.

BNZ

BNZ has indicated that they have resolved pre-authorisation issues on Debit and Credit cards. Gull are still testing this but so far it's looking good.

If you do experience a hold on your BNZ Card, you can call BNZ direct on 0800 275 269 and request that they remove the pre-authorisation.  As long as everything is in order, they will release funds immediately. 

Kiwibank

If you are using an Kiwibank-branded EFTPOS, Debit or Credit card, you should not see any pre-authorisation holds in your account.

Westpac

Westpac has indicated that they have resolved pre-authorisation issues on Debit and Credit cards. Gull are still testing this but so far it's looking good.

If you do experience a hold on your Westpac card, call Westpac on 0800 888 111; they will be able to release funds within 1-2 hours. If it’s urgent, a team leader can release the funds immediately.