Can I receive a receipt for a past fuel purchase?

You sure can. If you have the Gull App you can view your transaction history. Alternatively, you can send us the following information through our webforms and your receipt will be delivered straight to your Inbox.

• The Gull site you visited
• The date and time of your transaction
• The pump number used and fuel grade purchased
• The last four digits of your bank card
• Your email address

Can I use any of your vouchers, Discount Day or $20 denomination, at an unmanned site?

Unfortunately not, sorry! Gull vouchers can only be used at manned sites, which have the correct point-of-sale software to be able to scan the vouchers.

I purchased fuel and noticed a second transaction on my account for $200.00.

In order to offer pay-at-pump, banks require us to use the pre-authorisation process, which checks for available funds in your account of up to $200 and places those funds on hold inside your account. When you hang up the nozzle to complete the transaction, our payment terminal sends a transaction for the amount dispensed and requests the $200 hold be released. Please note that a pre-authorisation can occur whether fuel is or isn’t dispensed.

Unfortunately, while we are required to operate via this method, the banks do not universally follow a process for releasing the holds and for many non-bank credit cards (e.g. Gem Visa) or international credit cards, it can take a few days to release. With the major banks the release is generally instantaneous.

For that reason, we felt it best to implement a warning to cardholders who don’t bank with the major NZ banks to make sure you’re aware of process occurring. We’ve been working extensively with the major NZ banks, encouraging them to get their releases happening in real time and are hoping to work with other domestic card issuers to get assurances from them too.

Gull New Zealand doesn't hold the money and we only charge you for the fuel you purchase. We are not responsible for, and have no influence over, the time it takes for your bank (who issued your payment card) to release a temporary hold or pre-authorisation hold. If you have any queries on this, we suggest you contact the issuer of your payment card.

Who can get the app?

The Gull App is available to download on the New Zealand Apple App Store or Google Play Store.

Minimum operating systems required to support the app are:

iOS devices need to be on iOS 15 or later

Android devices need to be on Android 16 or later.

Do I have to pay for the app?

The Gull App is free to download from the Apple App Store or Google Play Store.

How do I sign up to the app once I’ve downloaded it to my mobile?

Once you've downloaded the Gull App to your mobile phone, you'll need to create an account using your email address and mobile phone number. You’ll receive a text with a six digit verification code, enter this into the Gull App to complete setup.

Will my credit card work on the Gull App?

The Gull App accepts Visa, Mastercard and American Express debit and credit cards.

My credit card has expired, how do I update this in the Gull App?

If you receive a new card, you’ll need to remove your existing card from the Gull App and add the new one.

Menu > Cards > Select your old card > Remove

Menu > Cards > Add a card > Enter your new card details > Submit

Why do I need location services enabled?

Location services are only active while you’re using the Gull App. We use your location to identify which site you’re at when using Pay with Mobile. Location services also helps show nearby Gull stations through the site locator.

Why should I activate notifications from the Gull App?

Push notifications will ensure you never miss out on Gully’s latest Pop-Up Savings, Discount Days and Price Plummets as well as giveaways and new features.

How do I see my Gull discounts?

Pop up Savings, Discount Days and Price Plummet discounts are already included in the price board prices. Additional discounts may be available and can be found by clicking Menu > Discounts.

How do I use Pay with Mobile?

Pay with mobile in a few easy steps:

1. Glide up to the pump
2. Tap ‘Pay with mobile’- easy if you don’t have wings
3. Choose your pump number and payment method
4. Choose your max value – don’t worry if you pump less than this
5. Tap ‘activate pump’ - once the app says ‘Pump is ready’ you’re good to go
6. Perch the nozzle back when you’re done

I authorised $XXX worth of fuel but only received $XXX, why is that?

If your tank reached full before the requested amount, the pump will automatically stop. No need to worry, you will only be charged for the fuel that you actually received.

How long does it take to get back any unused pre-authorised funds?

It’s usually processed quickly, but depending on your bank it can take up to seven days. For exact timing, it’s best to contact your bank directly.

Where can I find my receipt information?

You can find your receipt information by clicking ‘History’ on the main home page. Alternatively you can go Menu > Transaction History.

Why are there multiple receipts in my history when I’ve only just started using the Gull App?

You previously signed up for electronic receipts when using the Outdoor Payment Terminal. Now whenever you use your card at an unmanned Gull station you will see all your transactions in one place, even if you don’t pay with the Gull App!

How do I remove myself from marketing SMS and emails?

If you choose to remove yourself from marketing SMS and emails you can do this by Menu > Profile > Subscribe to discounts.

How do I find a Gull station that accepts ‘Pay by app’ with the Gull App?

Go to the site locator in the app and look at the site tags, this will show whether a site has ‘Pay by app’.

How do I delete my account and all data?

Menu > Profile > Delete account and all data > Long press to delete profile

You can rate the Gull App and your experience by Menu > Rate Us. This will help us create an even better customer experience.