When you start a pay-at-pump transaction at Gull, your bank places a temporary hold on your card to ensure the payment goes through.
After you finish fueling, Gull sends a request to your bank for the exact amount of fuel you bought, and the bank releases the hold.
The timing of the release is handled by your bank. Generally, it takes place on the same day. Any questions regarding the hold release should first be directed to your bank’s customer support team.
If your receipt didn’t print at the pump, we can send you a digital copy.
To help us find it quickly, please contact us through our webforms and include the following information:
If you used the Gull app, you can view past transactions and receipts under Transaction History in the menu.
At Gull, we like to support our customers by offering Discount Days, where fuel prices are reduced at participating sites.
There’s nothing you need to do — the discount is automatically reflected on our price board and at the pumps.
If you’d like to get alerts when a Discount Day is coming up, you can sign up here:
Announcements are also shared on:
And don’t forget — the extra 6c off per litre with the Gull app summer promo still applies on Discount Days, so you always save even more when you pay in the app.
No — Gull fuel does not contain ethanol.
Thanks for your interest. However, for health and safety reasons, we do not allow mobile businesses or kiosks at Gull sites.
We appreciate your understanding.
Yes — if you’re interested in a commercial fuel account, just email our commercial team through our webforms and one of our team members will be happy to help.
To use the EV charger at Gull St Heliers, follow these steps:
Depending on your vehicle, you may also need to release the connector from your car.
Some models require:
The Gull App is available to download on the New Zealand Apple App Store or Google Play Store.
Once you've downloaded the Gull App to your mobile phone, you'll need to create an account using your email address and mobile phone number.
You’ll receive a text with a six digit verification code, enter this into the Gull App to complete setup.
Minimum operating systems required to support the app are:
iOS devices need to be on iOS 15 or later
Android devices need to be on Android 16 or later.
Pay with mobile in a few easy steps:
This summer, when you pay using the Gull app, you’ll automatically get an extra 6c off per litre.
There’s nothing extra you need to do — the discount is applied automatically at the pump.
You can see how much you saved on your digital receipt, which is sent after every app transaction.
The extra 6c off also applies during our Discount Days, so no matter how low the pump price goes, using the app will always save you more this summer.
The Gull App accepts Visa, Mastercard and American Express debit and credit cards.
If you receive a new card, you’ll need to remove your existing card from the Gull App and add the new one.
Menu > Cards > Select your old card > Remove
Menu > Cards > Add a card > Enter your new card details > Submit
Location services are only active while you’re using the Gull App. We use your location to identify which site you’re at when using Pay with Mobile. Location services also helps show nearby Gull stations through the site locator.
If your tank reached full before the requested amount, the pump will automatically stop. No need to worry, you will only be charged for the fuel that you actually received.
It’s usually processed quickly, but depending on your bank it can take up to seven days. For exact timing, it’s best to contact your bank directly.
You can find your receipt information by clicking ‘History’ on the main home page. Alternatively you can go Menu > Transaction History.
You previously signed up for electronic receipts when using the Outdoor Payment Terminal. Now whenever you use your card at an unmanned Gull station you will see all your transactions in one place, even if you don’t pay with the Gull App!
If you choose to remove yourself from marketing SMS and emails you can do this by Menu > Profile > Subscribe to discounts.
Go to the site locator in the app and look at the site tags, this will show whether a site has ‘Pay by app’.
Menu > Profile > Delete account and all data > Long press to delete profile
You can rate the Gull App and your experience by Menu > Rate Us. This will help us create an even better customer experience.