Privacy Policy

GULL NEW ZEALAND LIMITED - PRIVACY POLICY

Gull New Zealand Limited (referred to in this Privacy Policy as ‘Gull,’ ‘we,’ ‘our,’ and ‘us’) collects, stores, uses and shares your personal information in connection with your use of Gull services and products.

Personal information is information by which you may be identified directly, or which has the capacity to identify you.

This Privacy Policy describes how we collect and hold your personal information, how we deal with your personal information, who we disclose it to, and how you can access the personal information we hold about you.

We have adopted this Privacy Policy to ensure that we deal with your personal information in accordance with the Privacy Act 2020 (as amended from time to time) (Act).

Personal Information we Collect and Hold  

We collect, hold, use and disclose personal information about you in the course of carrying out our business, including providing you with products and services.

Depending on your interactions with us, the personal information that we may collect and hold includes:

  • your name, phone number and email address;
  • geographic and transactional information including information as to the type, quantity and value of products and services provided to you by Gull;
  • video footage recorded from our security cameras when you visit Gull service stations;
  • information that you provide to us when contacting us via our website or web-based applications;
  • information that you provide to us when interacting with our social media platforms; and
  • information that you provide to us when calling Gull through the numbers provided on our website or onsite at a Gull service station.

We may also collect other information which is not necessarily personal information, including your IP address, cookies, payment information and information about your device, browser and operating system. We will only hold your information for as long as necessary to fulfil the purpose for which it was collected, before making it non-identifiable or deleting it.

You can choose to withhold personal information, but this may restrict the range and quality of services that we can provide to you.

Collection of Personal Information

We may collect information about you:

  • from when you provide that personal information to us, through any registration, through contact with us (e.g. telephone call or email), or when you enquire about, purchase or use our products and services; or
  • from publicly available information.

We may also collect personal information about you from third parties where you have authorised this, such as other related entities and organisations which provide services to us, including our marketing and email receipting service providers, and any other third parties with your consent.

When you provide us with your personal information, you are consenting to our use of such information and our right to disclose it to third parties as required as part of our services.

Storage of Personal Information

We will take reasonable steps to protect and keep secure the personal information we hold; however, we note that no method is completely secure.

Gull holds personal information in various forms, primarily electronically on servers, cloud-based storage, databases and filing systems.

Gull provides personal information to a third party operating in Australia for the purposes of storage and processing of personal information. These parties are subject to the Act in addition to Gull. Where Gull provides personal information to overseas third parties for the purposes of storage or processing Gull does so in accordance with the Act.

Use of Personal Information

We may use personal information for the following purposes:

  • to process, assess or acknowledge any request you have made to us;
  • to process payments and administer your account;
  • to provide any services and to communicate with you regarding such services;
  • to market our products and services including future products and services which we believe may be of interest to you including by email, SMS or push notification until you tell us not to as detailed below under “Marketing and Opting Out;”
  • to undertake market research related to our product and services or future products and services for the benefit of our customers;
  • to share your personal information with third parties where you have consented for that information to be shared with them;
  • to train our staff, and to monitor and maintain our systems and networks;
  • for our internal purposes such as risk management, analysis, improvement and optimisation of business processes;
  • to respond and follow up on any queries, complaints or requests you have made;
  • to protect the security of our sites and property;
  • to comply with our obligations under any laws in New Zealand; and
  • any other purpose you have consented to, or have authorised.

Disclosure

Generally, we do not disclose personal information to third parties for them to use for their own purposes. We may disclose your personal information in accordance with this Privacy Policy, and otherwise only with your consent:

  • to the advisers, consultants, data storage service providers, other service providers and contractors we ordinarily engage for the above purposes (such as mailing houses, insurers, printers, lawyers, accountants and other such service providers);
  • to third parties where information is fully anonymised/aggregated for data analytical purposes;
  • to any person where disclosure is required or authorised by law; and
  • to any other person or entity to whom you have consented us to disclose your personal information.

In general, the third-party providers we use will only generate, collect, process and store personal data and information to the extent necessary to allow them to perform the services they provide us.

Access or Correcting Your Personal Information

You are responsible for informing Gull of any change to your personal information. If the information held by us is incorrect, inaccurate, incomplete or not up to date, then you may ask us to correct the information and we will either correct the information or make a record of your comment, as we think is appropriate.

Subject to certain grounds set out in the Act, you have the right to request access to any of your readily retrievable personal information we hold about you. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how access is provide (e.g. emailing or mailing it to you).

You can request access to or correct your personal information by contacting us at the address below.

When you contact us, you should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Third Party Partners and Analytics

We may also collect information about you when you visit our website or social media pages. We promote our products and services on our websites and on social media. Third party vendors, including Google, show our advertisements on sites throughout the internet. Both us and these vendors may use cookies, separate to those required to maintain secured connections, to assist in serving the most relevant available Gull advertisements to you based on your prior visits to our website. You do not need to accept these cookies to transact with us and you can opt out of Google’s use of cookies by visiting the Google Analytics Opt-out page.

Throughout our public website, the Google Analytics system is used to measure anonymised site activity, associating multiple sessions across multiple devices. The information generated by these cookies (which includes your IP address) will be transmitted to and stored on the servers belonging to the companies providing us with analytic services (notably Google). These agencies may also transfer information gathered in this way to their agents or to other entities as required by law.

We also use other tools in order to better target advertising and our communications with you.

By using our website you consent to the processing of data about you as explained above.

Links to Other Websites

Our website may contain links to other websites. These websites have their own privacy policies and we have no responsibility for linked websites or their communication with you, and we provide them solely for your information and convenience. We suggest you review that site’s privacy policy before you provide personal information.

Marketing and Opting Out

Where we have obtained your consent to do so, we may contact you from time to time with marketing material about our other products or services. We may also share your personal information with our related companies, so that they can provide you directly with marketing material about their products and services. You may opt out of receiving this material at any time by contacting us at the address below.

Your consent to receive this information will remain current until you advise us otherwise.

Changes to this Privacy Policy

From time to time we may need to amend the terms of this Privacy Policy if our practices change. We reserve the right to change this Privacy Policy at any time. If we do so, we will post the updated version on our website.

Your continued use of the website will indicate your acceptance of the updated policy.

Applicable Law

This Privacy Policy is governed by New Zealand law. Your personal information will be collected, used, stored, and disclosed in accordance with this Privacy Policy and New Zealand law. The courts of New Zealand have non-exclusive jurisdiction.

This Privacy Policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Privacy Concerns, Questions or Complaints

If you have any questions about the Privacy Policy and/or our handling of personal information or you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, please lodge a submission to our Privacy Officer using the contact details below:

 

Privacy Officer

PO Box 33942

Takapuna

Auckland 0740

 

OR

privacy@gull.nz

 

Once we receive your submission, we will respond to you within a reasonable period of time, usually within 20 working days.

We will respond and advise whether we agree with your submission. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the:

Office of the Privacy Commissioner

+64 04 4747590

PO Box 10 094, The Terrace, Wellington, 6143

 

This policy was last modified 5/2/2024.